Developing Interpersonal Skills & Communication

About Course

Course Overview
This course strengthens day-to-day interpersonal effectiveness by improving self-awareness, verbal clarity, listening discipline, and working relationships across teams.
The focus is practical: how people communicate, how misunderstandings form, and how to manage difficult interactions without damaging teamwork.

Who Should Attend
– All employees
– Supervisors
– Customer-facing staff
– Team members working cross-functionally

Training Method
– Lecture
– Role-play
– Reflection exercise
– Group discussion

Course Modules
– Self-Awareness and Communication Style
– Listening, Questioning and Empathy
– Assertive Workplace Communication
– Conflict Handling and Relationship Repair
– Influence, Collaboration and Action Planning