TQM – Total Quality Management

About Course

Course Overview
This course introduces Total Quality Management as a customer-focused, organization-wide discipline built around continual improvement, process control, data, and effective communication.
Participants learn how culture, leadership, problem solving, and process thinking work together to improve quality performance instead of relying on inspection alone.

Who Should Attend
– Managers
– Supervisors
– Quality teams
– Improvement teams

Training Method
– Lecture
– Case discussion
– Group exercise
– Action plan workshop

Course Modules
– Foundations of Total Quality Management
– Leadership and Quality Culture
– Measurement, Data and Process Control
– Problem Solving and Corrective Action
– Implementation Roadmap and Sustainment