Customer Complaints Handling

About Course

Course Overview
This course provides a practical framework for receiving, handling, analyzing, and closing customer complaints in a way that protects customer confidence and improves operations.
Participants learn how to classify complaints, communicate professionally with difficult customers, use basic problem-solving tools, and convert complaints into corrective action and learning.

Who Should Attend
– Quality managers
– Operational executives
– Customer-facing personnel
– Service and logistics staff

Training Method
– Lecture
– Case discussion
– Assignments
– Quiz

Course Modules
– Complaint Basics and Customer Expectations
– Different Customer Types and Communication Skills
– Steps for Effective Complaint Management
– Problem-Solving Tools for Complaint Analysis
– Corrective Action and Continual Improvement