Communication Skill and Emotional Intelligence

About Course

Course Overview
This programme combines communication skill development with emotional intelligence so participants can manage themselves better and communicate more effectively with others.
The course covers self-awareness, self-control, empathy, constructive feedback, and relationship management in everyday workplace situations.

Who Should Attend
– All employees
– Supervisors
– Customer-facing teams
– Managers

Training Method
– Lecture
– Self-assessment
– Role play
– Discussion

Course Modules
– Emotional Intelligence Fundamentals
– Communication Under Pressure
– Reading Others and Building Trust
– Feedback, Conflict and Collaboration
– Personal Improvement Plan